1. Terms and Conditions
Booking Policies:
- Bookings are made directly with the hotel.
- Guests are advised to review booking and cancellation policies thoroughly. Specific cancellation penalties will apply based on the timing of the cancellation.
- Valid payment and identification proofs are required at check-in.
- Additional charges may apply for services not listed in the booking.
Check-In/Check-Out Policies:
- The standard check-in and check-out time is at 12:00 PM (Noon).
- Early check-in and late check-out are subject to availability and must be confirmed with the front office.
- Full payment is required at booking.
- The hotel is not liable for the loss of personal valuables in guest rooms.
2. Cancellation Rules
- A full refund is issued for cancellations made 7 or more days prior to arrival.
- A 50% booking amount is charged for cancellations made between 5 to 7 days before arrival.
- The full booking amount is charged for cancellations made within 5 days of arrival or for no-show situations.
3. Privacy Policy
- The hotel is committed to protecting the privacy of its guests. Information provided by guests is protected and used strictly in accordance with the hotel's privacy policy.
- Personal data is collected only as necessary to deliver excellent service and fulfill guest requests or provide relevant information.
4. Hygiene, Security, and Public Behavior Standards
Hygiene and Security:
- Outside food and beverages are prohibited to ensure safety, hygiene, and security standards.
- Smoking is only allowed in designated areas.
- Hotel equipment must remain on the premises and is not to be removed.
- Flammable, explosive materials, or those with a strong or unpleasant odor, are not permitted in guest rooms.
- Food preparation in rooms is not allowed.
- Weapons are strictly prohibited within the hotel.
Public Decency and Behavior:
- Guests are responsible for any damage caused to hotel property.
- Engaging in gambling or activities against good morals and local laws is prohibited.
- Appropriate attire is required in public areas of the hotel.
- Loud noise in public areas or corridors, especially during late hours, is discouraged to ensure the comfort of all guests.
Miscellaneous:
- In case of a longer stay, the hotel bill must be settled every 2 days, with the full amount due at departure.
- Washing and drying clothes in guest rooms is not allowed; laundry services are available upon request.